Privacy & Cookie Policy

This section includes a detailed description of the information we collect through our Wix-powered website. Those who wish to communicate with us but do not wish to provide personally identifiable information through the Website may contact us through the address or phone numbers provided on our Website, or through our online chat function.

Information you provide to us

We collect information that you directly provide through our website's forms, interfaces, and interactive features, all of which are built on the Wix platform. This includes:

Contact Information:

• Name

• Email Address

• Employer or Company Name

• Other contact information

When you provide this information, it's stored securely within our Wix website infrastructure and our own secured systems. We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.

Business and Account Information:

• Service preferences

• Project requirements

• Communication preferences

• Account settings (when applicable)

• Custom form submissions

This information is processed through Wix's secure forms and stored within our protected databases. We use this data to provide our services and maintain our relationship with you.

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Information we collect automatically

Through our Wix-powered website, we gather navigational information about how visitors use our site. This helps us understand user behavior and improve our digital presence. We collect:

Technical Information:

• IP address and location data

• Browser type and version

• Device information

• Operating system details

• Access timestamps

• Navigation patterns

• Form interactions

This data is collected through Wix's analytics tools and our own monitoring systems to ensure website performance and security.

Usage Information:

• Pages visited

• Time spent on pages

• Features used

• Forms completed

• Download activities

• Communication preferences

All this information is processed through secure channels built into our Wix website infrastructure and our additional security layers.

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Information we collect about you

Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (such as time to connect to the Website or time to download pages). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This data helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer.

 

In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We collect this information to perform any contract you may have with us, and in service of our legitimate business interests.

 

We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website by collecting, aggregating, and using information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or your visits to our Website, the search queries you use on this Website, whether you clicked on any items or links on the Website, whether you have clicked on any links in any emails sent from us or third parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services, to improve our products and services. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

 

We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as credit information to prevent fraud, or purchase email lists from third parties for advertising and marketing purposes. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

If you access the Website using a device, we may collect the following device data:

• Device Type

• Operating System

• Unique device identifiers

• Device settings

• Geo-location data

• IP addresses

• Browser type

• Browser ID

• Clickstream data

• User workflow progress

• Other (text field)

We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

Cookies

 

The Website uses a common browser feature known as a cookie, which assigns a unique identification to your computer browser and session. Cookies are typically stored on your computer’s hard drive and are used to help maintain an expected user experience by tracking clicks as you go through the pages within our Website and informing the Website that each of your clicks comes from you individually when needed. We may also use cookies to tell us whether you have previously visited the Website. We may also use cookies that can be set by third parties with whom we have entered into agreements that may enable us to obtain analytic information about the use of our Website.

 

These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as other information we have about you.

We collect this information with your consent in many cases, to perform any contract you may have with us, and in service of our legitimate business interests.

Our website, built on the Wix platform, utilizes various tracking technologies to enhance your experience and provide essential functionality. These include cookies, web beacons, and similar technologies that help us understand how visitors interact with our site.

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Cookie Types and Usage

Our website implements several categories of cookies through both our direct services and Wix's platform infrastructure:

Essential Cookies:

• Purpose: Enable core website functionality

• Duration: Session to 1 year

• Provider: ctchealth via Wix platform

• Examples:

  • User session management

  • Security tokens

  • Load balancing

  • Basic platform functions These cookies are necessary for our website to function properly and cannot be disabled.

Analytics Cookies:

• Purpose: Understand user behavior

• Duration: Up to 2 years

• Providers: Wix Analytics

• Data Collected:

  • Page views

  • Navigation paths

  • Time on site

  • Feature usage

  • User preferences You can control these cookies through our preference center.

Functionality Cookies:

• Purpose: Remember your choices

• Duration: Up to 1 year

• Provider: ctchealth and Wix platform

• Features:

  • Language preferences

  • Form pre-fill

  • User customizations

  • Content preferences These enhance your experience but are not essential.

Marketing Cookies:

• Purpose: Targeted content delivery

• Duration: Up to 13 months

• Providers: Wix website

• Applications:

  • Content personalization

  • Service recommendations

  • Marketing optimization

These are always optional and require your explicit consent.

You can choose to disable cookies through your individual browser options. There are browser settings that will set it not to accept cookies or to notify you if a cookie is sent so you can decide to accept it. There are other browser settings to remove cookies previously set. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Features on the Website may not work correctly if you disable all cookies.



How We Use Personal Information

We collect personal information so that we can:

• Operate and improve our Website

• Operate our business

• Improve our goods and services

• Communicate with you

• Ensure compliance with law

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Platform Provider and Data Processing
Our website is hosted and operated on the Wix.com platform. By using our website, you acknowledge that:

1. Data Processing Structure:
   - We act as the data controller for your personal information
   - Wix.com acts as our data processor
   - Data may be processed in Israel, EU, and US under appropriate safeguards

2. Security Measures:
   - We utilize Wix's comprehensive security infrastructure
   - Data is protected by SSL/TLS encryption
   - Regular security monitoring and updates are performed

3. International Transfers:
   - Data may be transferred internationally through Wix's infrastructure
   - Transfers are protected by:
     - EU Commission adequacy decisions
     - Standard Contractual Clauses
     - Data Privacy Framework compliance

4. Your Rights:
   - You can exercise your privacy rights directly through us
   - We will coordinate with Wix to fulfill your requests
   - Response time: within 30 days

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We regularly review and securely delete data that exceeds these retention periods.

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We retain personal information collected through our Website (https://www.ctchealth.ch/) for specific periods aligned with our business needs, legal requirements, and our platform provider Wix’s retention practices.

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Retention Periods

Since our Website does not have login or account management features, data retention is based on the nature of interactions and the purposes outlined in this Privacy Policy:

1. Contact Information (e.g., name, email address, company): Retained for as long as necessary to manage ongoing business interactions, provide requested services, and maintain communication records. After the end of the relevant purpose or 24 months after your last interaction, data is either securely deleted or anonymized, unless required for legal or compliance reasons.

2. Technical and Usage Data (e.g., IP address, browser type, usage metrics): Retained for up to 13 months, supporting performance analysis, security monitoring, and Website improvements.

3. Communication Records (e.g., service inquiries, support emails): Retained for up to 36 months to support quality control, audit purposes, and any necessary follow-up.

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Compliance and Legal Obligations

Personal information may be retained beyond the specified periods if required to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

In determining appropriate retention periods, we consider the amount, nature, and sensitivity of data, the potential risk from unauthorized disclosure, processing purposes, and any applicable legal requirements.

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Data Deletion and Anonymization

At the end of the retention period, we securely delete or anonymize personal information, ensuring it cannot be linked back to individual users. In instances where complete deletion is not feasible (e.g., data stored in backups), we ensure strict measures are in place to protect data until it can be safely removed.

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Legal Bases for Processing Your Data

We process your personal data under the following specific legal bases:

1. Contact Necessity
- Account creation and management
- Service provision
- Customer support
 

2. Legal Obligations
- Business documentation
- Legal compliance reporting
- Fraud prevention

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3. Legitimate Interests
- Website security and performance
- Service improvement
- Technical troubleshooting
- Fraud prevention and detection

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4. Your Consent
- Marketing communications
- Newsletter subscriptions
- Analytics cookies
- Personalized content

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You can withdraw your consent at any time by contacting us at contact@ctchealth.ch.

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Data Processing Information

Our website is built and hosted on the Wix.com platform. This section explains how we process your data and what roles different parties play in protecting your privacy.

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Roles and Responsibilities
- ctcHealth acts as the "data controller" and is responsible for determining how your personal data is collected and used
- Wix.com acts as our "data processor" and provides the technical infrastructure for our website
- Both parties are committed to protecting your privacy rights under applicable laws

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Data We Process
We collect and process the following types of personal data:

1. Contact Information (retained for duration of account activity + 24 months)
- Name and contact details
- Email address
- Contact preferences

2. Website Usage Data (retained for 13 months)
- IP addresses
- Browser information
- Device information
- Cookies and similar technologies

3. Communication Data (retained for 36 months)
- Customer service communications
- Inquiries and responses

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Where We Process Data
Your data may be processed in:
- Switzerland (our primary location)
- Israel (Wix.com's primary location)
- European Union (Wix data centers)
- United States (Wix data centers)

All international data transfers are protected by appropriate safeguards including:
- EU Commission adequacy decisions
- Standard Contractual Clauses
- Data Privacy Framework compliance

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Security Measures
We protect your data through:
- SSL/TLS encryption for data transmission
- Secure data storage
- Regular security updates
- Access controls and authentication

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Sub-processors
- We use Wix.com and its approved sub-processors to operate our website
- A current list of sub-processors is available at https://support.wix.com/en/article/list-of-wixs-sub-processors
- All sub-processors are bound by appropriate data processing agreements

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Your Rights
You can exercise your privacy rights by contacting us at:
Email: contact@ctchealth.ch
Address: Route de Chêne 5, 1207 Genève, Switzerland
Phone: +41 76 317 12 23

We will respond to all requests within 30 days.

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Operate and Improve our Website

Here are some examples of what we mean by operate and improve our Website:

• Keep the Website running

• Personalize your website experience

• Provide support and respond to questions from users and Website visitors

• Maintain security of information and data

• Address network functioning, engineering, and troubleshooting issues

• Prevent fraud

• Process payments

• Grant access to the Website

• Register user accounts

• Attribute content to the right person



Improve our Website

• Improve, personalize, and expand our website

• Personalize experiences

• Understand and analyze how you use our website

• Learn about users’ needs

• Track traffic patterns and Website usage

• Customize our recommendations and promotions to you



Operate our Business

Here are some examples of what we mean by operate our business:

• Keep ctchealth running

• Provide our offerings

• Comply with legal requirements

• Fulfill orders and deliveries

• Recruit team members

• Administer our business and keep proper records

• Engage in a sale of all or part of our business



Improve our goods and services

Here are some examples of what we mean by improve our goods and services:

• Develop new products, services, or features

• Measure, support, and improve our offerings

• Analyze trends and conduct research about improving our products and services



Communicate with you

Here are some examples of what we mean by communicate with you, directly or through one of our partners:

• Provide customer service

• Email you, mail you, or contact you in other ways you approve, such as phone or text

• Provide updates and other information relating to the Website

• Send you marketing messages

• Send surveys

• Launch and operate promotions

• Suggest products or services of interest

• Contact you for research or informational purposes

• Enable online registration and provide customer service with respect to registration

• Email newsletters



Ensure compliance with the law

• Prevent fraud

• Investigate atypical usage

• Investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process

• Comply with law

• Prevent fraud and reduce credit risks

• Cooperate with police and other governmental authorities when subject to judicial or administrative process (such as a subpoena) or as provided by law

• Respond to civil or criminal investigations, claims, or lawsuits

• Respond as we believe is necessary or appropriate to prevent physical harm or financial loss

• Protect the rights, property or safety of visitors to the Website or the public

• Resolve disputes